Table of Contents
Introduction
Are you passionate about helping others, solving problems, and building strong relationships with clients? If yes, then this Customer Service Specialist job in Lahore could be the perfect opportunity for you. Our company is seeking motivated and empathetic professionals to join our in-office team and support patients with billing inquiries, payment solutions, and service guidance.
This role is ideal for individuals who enjoy communication, excel in problem-solving, and thrive in a structured environment. If you have prior experience in customer service or healthcare billing and are ready to take your career to the next level, we want to hear from you!
Job Summary
The Customer Service Specialist will serve as the first point of contact for patients, addressing billing questions, clarifying insurance details, and providing exceptional support. This position requires excellent communication skills, patience, and a problem-solving mindset. You will be responsible for ensuring every patient interaction is handled with professionalism, empathy, and efficiency.
- Position: Customer Service Specialist
- Location: Lahore (On-site)
- Job Type: Full-time (Night Shift Only)
- Salary Range: Rs 50,000 – Rs 60,000 per month
Key Responsibilities
As a Customer Service Specialist, your daily tasks will include:
- Managing inbound calls and responding to emails from patients regarding billing and payment concerns.
- Handling queries with empathy, professionalism, and clear communication.
- Explaining patient balances, insurance coverage, and billing statements in simple terms.
- Assisting with payment plans or escalating complex cases to the billing team.
- Maintaining accurate patient records and documenting all interactions in AthenaHealth or similar PM systems.
- Collaborating with the billing and account management team to ensure efficient problem resolution.
- Upholding a respectful and friendly approach, even in challenging situations.
Required Skills & Qualifications
To qualify for this role, you should have:
- At least 1 year of experience in customer service or a patient-facing role (medical billing experience preferred).
- Strong English communication skills (spoken and written).
- Excellent listening skills, empathy, and problem-solving ability.
- Familiarity with AthenaHealth or similar practice management software (a strong plus).
- Availability to work during U.S. time zone hours (Night Shift Only).
- Ability to work on-site in Lahore (remote work is not offered).
Benefits of Working With Us
We believe in supporting our employees’ growth and work-life balance. By joining our team, you will enjoy:
- Competitive salary package (Rs 50,000 – Rs 60,000 per month).
- Structured training and mentorship programs.
- Opportunities for career advancement and internal growth.
- Performance-based bonuses and recognition programs.
- A supportive workplace culture focused on teamwork and respect.
- An official experience letter upon completion of 12 months of service.
FAQs About This Role
Q1: Is this a remote position?
No, this role is strictly in-office and based in Lahore.
Q2: What are the working hours?
You will work night shifts aligned with U.S. business hours.
Q3: Do I need medical billing experience?
Medical billing knowledge is preferred but not mandatory. Strong customer service skills are the priority.
Q4: What kind of growth opportunities are available?
Employees who perform well are considered for promotions, supervisory roles, and specialized training programs.
Q5: Will I receive training?
Yes, comprehensive training and mentorship will be provided to help you excel in your role.
How to Apply
If you are ready to take on this exciting role as a Customer Service Specialist in Lahore, click the link below to submit your application directly:
Make sure to submit your updated resume highlighting your communication skills, customer service experience, and availability for night shifts.
Conclusion
This Customer Service Specialist job in Lahore offers more than just a paycheck – it provides the chance to build a rewarding career in a supportive environment where your skills and empathy truly make a difference. With a competitive salary, training, and long-term career growth, this is an excellent opportunity for individuals passionate about customer care. Don’t miss out apply today!
