Table of Contents
Introduction
Are you passionate about delivering outstanding customer service and have excellent communication skills with a neutral or American accent? A leading call center company in Lahore is hiring for the role of Customer Support Representative (US Based) to support a prestigious healthcare client from the United States. This is not a sales role – it is a purely service-oriented position designed for professionals who thrive in building trust and assisting customers.
If you have at least two years of international call center experience and are looking for a stable, rewarding career opportunity, this could be the perfect fit for you.
Job Summary
The role of a Customer Support Representative (US Based) is an excellent opportunity for skilled professionals who enjoy helping people and providing solutions. As a representative, you will serve as the first point of contact for customers in the United States, handling inquiries, resolving issues, and ensuring that every interaction leaves a positive impression.
This position is based in Bahria Town, Lahore, and offers a supportive and modern office environment. You will be working with a leading US-based healthcare client, which means your focus will be on service rather than sales. With attractive compensation and a structured work schedule, this role is designed to give you stability, growth, and career development in the customer service industry.
- Job Title: Customer Support Representative (US Based)
- Employment Type: Full-time, long-term role with career growth opportunities.
- Location: Bahria Town, Lahore – easily accessible office with modern facilities.
- Salary Range: Rs 75,000 – Rs 100,000 per month (based on experience and performance).
- Work Schedule: 5 days a week (Monday to Friday), ensuring work-life balance with weekends off.
As part of the team, you will handle inbound customer calls, provide accurate information, and resolve issues related to healthcare services in a professional manner. Your role is critical in maintaining customer trust and satisfaction. The company values employees who are proactive, empathetic, and excellent communicators.
This is not just another call center job – it is a chance to work with a reputable international client, develop professional skills, and establish yourself in the thriving BPO sector of Pakistan.
Key Responsibilities
- Handle inbound calls professionally and courteously.
- Provide accurate information and resolve customer queries promptly.
- Ensure customer satisfaction by addressing concerns effectively.
- Maintain records of customer interactions and follow up where required.
- Collaborate with team members to improve service quality and efficiency.
- Adhere to company policies, procedures, and performance standards.
Required Skills and Qualifications
- Minimum 2 years of experience in an international call center (Required).
- Strong command of English with neutral or American accent.
- Excellent verbal and written communication skills.
- Ability to handle pressure and manage multiple customer queries.
- Strong problem-solving and interpersonal skills.
- Professional attitude and a customer-first mindset.
Benefits of Joining
- Competitive salary between Rs 75,000 – Rs 100,000 per month.
- Full-time, stable employment with growth opportunities.
- Work-life balance with a 5-day work week.
- A professional office environment located in Bahria Town, Lahore.
- Exposure to a large US-based healthcare client.
- Opportunity to advance in the BPO and customer service industry.
Frequently Asked Questions (FAQs)
Q1: Is this a sales role?
No, this role is strictly customer service. No sales or cold calling is involved.
Q2: What kind of accent is required?
Applicants must have a neutral or American accent for effective communication with US-based clients.
Q3: What is the minimum experience required?
A minimum of 2 years’ experience in an international call center is mandatory.
Q4: What are the working days?
The position follows a Monday to Friday schedule with weekends off.
Q5: Where is the office located?
The office is located in Bahria Town, Lahore.
How to Apply
Interested candidates can apply directly through the official job listing. Click the link below to submit your application:
Conclusion
This opportunity is ideal for individuals who want to advance their careers in customer support while working with a reputable US-based healthcare client. If you are an experienced call center professional with excellent communication skills, don’t miss the chance to apply for the role of Customer Support Representative (US Based) in Lahore
